01The short version
| Service | Billing | Notice to cancel | Refund |
|---|---|---|---|
| Marketing Audit | $2,500 once, on acceptance | Any time before kickoff | 100% before kickoff; 50% after kickoff but before the memo; none after the memo is delivered |
| Growth Sprint | $4,000 monthly in advance | 14 days before the next service month | Full refund within 7 days of the first payment if no work has started; otherwise the current month is non-refundable and no further months are charged |
| Fractional Head of Marketing | $6,500 monthly in advance | 30 days | Unused days after the notice period refunded pro rata |
| LinkedIn Management | $800 monthly in advance | 14 days before the next service month | Full refund within 7 days of the first payment if nothing has been published; otherwise the current month is non-refundable and no further months are charged |
02Marketing Audit
The audit is a fixed-scope, two-week piece of work invoiced in full on acceptance.
- Before the kickoff call: cancel for any reason and we refund 100%.
- After kickoff, before the diagnosis memo is delivered: we refund 50%, reflecting the interviews and analysis already done. We will send you whatever notes exist at that point.
- After the memo is delivered: the work is complete and no refund is due. If you are unhappy with the memo, tell us within 10 business days and we will revise it once at no charge.
If you continue to a sprint within 60 days of the audit, the audit fee is credited against the first sprint month.
03Growth Sprint
Sprints are planned as twelve weeks but billed month to month, in advance, so you are never committed to more than the month you are in.
- Cooling-off: within 7 days of your first payment, if we have not yet started work (no kickoff, no access taken, nothing delivered), you can cancel for a full refund.
- During a sprint: give us 14 days' notice before the start of the next service month and no further months are charged. The current month is non-refundable because our team's time is already committed to you and not sold to anyone else.
- Pausing: you can pause once per sprint for up to 30 days at no cost. We hold your seat; the remaining weeks resume when you do.
Whenever a sprint ends early, you still receive all work completed to date, including playbooks and templates in their current state.
04Fractional Head of Marketing
Fractional engagements roll monthly and need 30 days' notice from either side, because the role involves owning a plan and a budget and a clean handover takes time. Fees for any days after the end of the notice period that have already been paid are refunded pro rata. During the notice period we prepare a handover document and, if you want one, a hiring brief for an in-house replacement.
05LinkedIn Management
LinkedIn management is billed monthly in advance at $800 and includes twelve posts per month, comment and inbox triage, and a monthly report.
- Cooling-off: within 7 days of your first payment, if nothing has been published to your profile, you can cancel for a full refund.
- Ongoing: give us 14 days' notice before the next service month and no further months are charged. The current month is non-refundable.
- Unused posts: if we fail to deliver the twelve posts in a month for reasons on our side, we refund the shortfall at $65 per post or carry it into the next month, your choice. Posts that go unpublished because approvals were not given are not refundable.
- Access: on cancellation we remove our access to your account within one business day and send you the full drafts bank and content calendar.
06How to cancel
Email hello@ylnmn.com with "Cancel" in the subject line, or tell us on any weekly call and we will confirm by email the same day. Notice runs from the date of our written confirmation. There are no cancellation fees, no forms and no retention calls.
07How refunds are paid
Refunds go back to the original payment method within 10 business days of our confirmation. Card refunds can take a further 5 to 10 business days to appear on your statement depending on your bank. We refund in the currency you paid in; we don't cover exchange-rate differences or bank charges on either side. If you paid by bank transfer, we will ask you to confirm the account details before sending.
08If we cancel
We will occasionally decline or end an engagement, for example if it turns out we are not the right fit, if access or approvals we need are not provided for more than 30 days, or if invoices are more than 30 days overdue. If we end an engagement for reasons on our side, we refund any fees paid for work not yet done, in full, and hand over everything completed. If we end it because of unpaid invoices or missing access, the normal rules above apply.
09Third-party costs
Media spend, software subscriptions, freelancer fees and other third-party costs are contracted by you directly and are governed by those providers' own terms. We don't collect or refund them. Where we have recommended a tool, we will help you cancel it as part of the handover.
10Questions and disputes
If you think a refund has been calculated wrongly, email us with the invoice number and we will reply within 5 business days with a breakdown. If we still disagree, the dispute process in our Terms of Service applies. This policy may be updated for new engagements; the version in force when you accepted your proposal applies to that engagement.